Samsung is trying to cram a Genius Bar into this app, One of the big advantages to affairs an Apple artefact is Apple's unparalleled abutment system. Should you accept agitation with your iPhone, you can airing into any Apple Store and accept one-on-one advice and tutelage. Other accessory makers don't accept Apple's arrangement of food and support, and if you accept a botheration with a non-Apple phone, you accept to go through your carrier for any help.
Samsung is aggravating to yield added absolute allegation of its accessory abutment with the Samsung+ app, and today it is blame a big amend to the app with even added support-focused features. Samsung+ is accordant with around every Galaxy accessory dating aback to the Galaxy S2 and offers both text-based and video babble support.
Chances are you're not too accustomed with Samsung+ — it's not preinstalled on every accessory and Samsung hasn't been actively announcement it. But it is accessible from the Play Store, and with today's updates, will acceptable be featured in Samsung's business added generally in the future.
The banderole affection in today's amend is Samsung Assist, which lets abutment agents ascendancy the accessory accidentally to fix issues. Initially accessible on the S7 and S7 edge, Samsung Assist is agnate to Amazon's MayDay affection on Fire Tablets or the abounding abutment casework accessible for Windows PCs. Once connected, agents can accidentally change the settings on the accessory or airing users through tasks they are accepting agitation with. Any areas of the buzz that accommodate clandestine information, such as the messaging or arcade apps, are off banned to Samsung Assist agents until users absolutely admission permission.
In addition, Samsung+ offers on-demand answers to accepted questions, a affection apparatus to atom abeyant accessory issues, and a congenital association area for crowd-based support. It has an alternative amphibian balloon that can accommodate one-click admission to abutment casework behindhand of what you are accomplishing on your phone. Samsung says it has chip its casework with the assorted carrier abutment systems, so if you get to the point area you charge to bandy your accessory or are accepting an affair with a carrier-specific service, Samsung's agents can alteration you over.
An abettor can affix anon to your accessory to fix problems
Samsung is aswell application the app as a axial database for all of its products, so if you own a agglomeration of Samsung accessories and devices, you can use the one app to get abutment for all of them. Samsung+ aswell gives owners admission to Samsung-sponsored agreeable and events, as able-bodied as tips and tricks tailored for their specific devices.
Samsung's app-based band-aid isn't about as absolute as Apple's abutment network, and if you do accept an absolute accouterments issue, you'll still charge to accord with your carrier for assurance and allowance support. But it is a footfall afterpiece adjoin Samsung owning its absolute artefact experience, from the point of auction through the lifespan of the device. And after a agglomeration of concrete food of its own, this ability be Samsung best advantage at aggressive adjoin Apple's Genius Bar.
Blogger Comment
Facebook Comment