How long does it take an NHS doctor to turn on a computer?, Welcome afresh to On-Call, our approved attending at situations readers accept confronted if their phones ring at awkward hours and they're asked to fix things up.
This week, we're administration a annual told by clairvoyant Dan, who tells us: “A amount of years ago I was in a additional band tech abutment role at a hospital in South Devon.”
Nice allotment of the world, that. And the gig sounds appropriate because Dan was on alarm just already a fortnight and even afresh didn't apprehend abundant trouble.
“I was armed with a laptop and 3G abstracts card, just in case some doctor bound themselves out of their annual again,” he recalls. “Probably the 10th time that month.”
Come the acute day, Dan “received a alarm at 2am from a doctor who was 'trying to admission the PACS machine'.”
PACS, as Dan acicular out, is a Picture Archiving and Communication System. Or to you and I, a accumulator arrangement committed to autumn the achievement of medical imaging accessories so that healthcare association can associate at your belly and basic on a awning instead of accepting to accessory films about.
PACS systems play a appropriate allotment in accumulator history: Abstracts General's Clariion arrays were advised in allotment to ability PACS, which was one acumen EMC acquired the company.
But we digress. Dan responded to the doctor with a appeal for the machine's asset number, so he could limited into the accessory and array things out.
The cipher the doctor provided failed.
“Can you affirm the computer is angry on?” Dan asked?
“Yes,” the doctor replied. “There's a standby ablaze on the front.”
“Can you about-face the belfry on please,” Dan asked, a appeal that produced lots of averseness sounds and a address from the doctor to the aftereffect that “It's on but the awning is blockage blank, oh adhere on the light's gone from blooming to orange again.”
At which point Dan ample out that the doctor had managed to auspiciously about-face on a monitor.
Which meant it was time to get diminutive with the afterward instructions:
“Can you amuse acquisition the computer, chase the cables on the aback of the screen, one will go to a bank socket, and the added will yield you to the computer. If you acquisition the computer, amuse about-face it on.”
“Oh,” the doctor said. “Oh. Actually, it wasn't angry on at the bank socket.”
By this point, 90 account had elapsed. And yes we do beggarly a nine followed by a zero. As in an hour and a half.
So how did the doctor react?
“He just afraid up,” Dan recalls. “And doctors are declared to be bright?”
This week, we're administration a annual told by clairvoyant Dan, who tells us: “A amount of years ago I was in a additional band tech abutment role at a hospital in South Devon.”
Nice allotment of the world, that. And the gig sounds appropriate because Dan was on alarm just already a fortnight and even afresh didn't apprehend abundant trouble.
“I was armed with a laptop and 3G abstracts card, just in case some doctor bound themselves out of their annual again,” he recalls. “Probably the 10th time that month.”
Come the acute day, Dan “received a alarm at 2am from a doctor who was 'trying to admission the PACS machine'.”
PACS, as Dan acicular out, is a Picture Archiving and Communication System. Or to you and I, a accumulator arrangement committed to autumn the achievement of medical imaging accessories so that healthcare association can associate at your belly and basic on a awning instead of accepting to accessory films about.
PACS systems play a appropriate allotment in accumulator history: Abstracts General's Clariion arrays were advised in allotment to ability PACS, which was one acumen EMC acquired the company.
But we digress. Dan responded to the doctor with a appeal for the machine's asset number, so he could limited into the accessory and array things out.
The cipher the doctor provided failed.
“Can you affirm the computer is angry on?” Dan asked?
“Yes,” the doctor replied. “There's a standby ablaze on the front.”
“Can you about-face the belfry on please,” Dan asked, a appeal that produced lots of averseness sounds and a address from the doctor to the aftereffect that “It's on but the awning is blockage blank, oh adhere on the light's gone from blooming to orange again.”
At which point Dan ample out that the doctor had managed to auspiciously about-face on a monitor.
Which meant it was time to get diminutive with the afterward instructions:
“Can you amuse acquisition the computer, chase the cables on the aback of the screen, one will go to a bank socket, and the added will yield you to the computer. If you acquisition the computer, amuse about-face it on.”
“Oh,” the doctor said. “Oh. Actually, it wasn't angry on at the bank socket.”
By this point, 90 account had elapsed. And yes we do beggarly a nine followed by a zero. As in an hour and a half.
So how did the doctor react?
“He just afraid up,” Dan recalls. “And doctors are declared to be bright?”
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